Background Check Management Built for Investigators

Your own branded portal to receive cases, collect candidate information securely, deliver reports, and get paid. Stop juggling emails and spreadsheets.

Everything You Need to Run Your Practice

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Your Own Branded Portal

Get a custom subdomain where your clients log in, submit background check requests, and download completed reports — all under your brand.

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Automated Candidate Intake

Candidates receive a secure link to submit their PII, sign FCRA disclosures, and provide consent. No more chasing paperwork.

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Bank-Level PII Security

AES-256 encryption at rest, TLS in transit, role-based access controls, and automatic PII purging. Built for handling SSNs and sensitive data.

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Case Management Dashboard

See your full queue at a glance — pending intake, in-progress investigations, and completed reports. Track every case from request to delivery.

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Built-In Payments via Stripe

Companies pay through the platform. You receive direct payouts to your Stripe account. No invoicing, no chasing payments.

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Report Generation & Delivery

Upload your findings and generate professional PDF reports. Companies get notified and can download directly from their portal.

How It Works

1

Your Client Submits a Request

Companies log into their portal on your branded subdomain and create a background check request with the candidate's name and email.

2

Candidate Fills Out Intake

The candidate receives a secure, time-limited link to submit their personal information, sign FCRA disclosures, and provide consent — all handled automatically.

3

You Conduct the Investigation

Access the candidate's information through your dashboard, conduct your research, and upload your findings when complete.

4

Report Delivered, You Get Paid

A professional PDF report is generated and delivered to your client. Payment is processed automatically through Stripe.

Pricing

Every plan includes your own branded subdomain, secure candidate intake, FCRA-compliant consent capture, and unlimited background checks. Cancellation takes effect at end of current period — no partial refunds.

Essentials

$165/mo

For solo investigators getting organized and professional.

  • Unlimited background checks
  • 1 investigator account
  • Branded portal & intake forms
  • Upload completed reports
  • Bill clients on your own terms
Get Started

Enterprise

$425/mo

For established practices delivering tailored, white-glove reports.

  • Everything in Professional
  • Up to 7 investigators on your team
  • Custom PDF report templates
  • 7-year report retention (vs. 1 year)
  • Priority support (coming soon)
Get Started

Need a deeper feature comparison? See the full pricing page.

Compliance & Security, Built In

You handle the investigations. We handle the regulated infrastructure underneath — so when a client asks about FCRA disclosures, data retention, or breach risk, you have a real answer.

FCRA-Compliant Consent

Every candidate sees the federal disclosure and signs the authorization before any data leaves their hands. Auditable signature trail for every check.

Per-Tenant Isolation

Your data lives on infrastructure that isn't shared with any other investigator. No common storage, no shared blast radius — what happens elsewhere stays separate from you.

AES-256 Encryption

SSNs and PII are encrypted at rest with a key only your tenant can use, and protected in transit with TLS 1.2+. Even we can't read them without your tenant's key.

Email MFA

One-time codes sent to verified email addresses for every login. No SMS-relay or SIM-swap weakness.

FTC Disposal Rule

Stagnant candidate PII is automatically purged on a tier-based schedule. KMS keys are scheduled for destruction so old data can't be reconstructed even from backups.

Minor & MVR Workflows

Built-in parent/guardian authorization for candidates under 18, and a Motor Vehicle Records flow with driver's license capture when the check type requires it.

Frequently Asked Questions

What does ScreenMate cost?
Three flat monthly tiers — Essentials at $165, Professional at $250, Enterprise at $425. Every tier includes unlimited background checks. No per-check pricing, no hidden fees, no annual commitment.
Do I have to handle FCRA disclosures myself?
No. Every candidate sees the FCRA disclosure and signs the authorization through their intake form before they can submit any personal information. You get the signed record automatically — no separate paperwork chase.
What if the candidate is under 18?
The intake form detects the candidate's age from their date of birth and automatically requires a parent or legal guardian to enter their information, sign the authorization on the minor's behalf, and provide a separate consent.
Can I cancel anytime?
You can cancel anytime, but cancellation takes effect at the end of your current billing period — no prorated refunds for the partial period you've already started. On monthly billing you keep access through the end of the current month; on annual billing through the end of the current year. Completed reports remain downloadable for the retention window of your plan.
How does payment work?
You pay ScreenMate a flat monthly subscription. Separately, your clients pay you — on Professional and Enterprise, that runs through Stripe Connect and the platform issues invoices on your behalf. On Essentials, you bill your clients however you already do (email, Venmo, ACH, etc.) — the platform stays out of it.
Is my data isolated from other investigators' data?
Yes — each investigator runs on infrastructure that's not shared with any other tenant, including a subdomain that's yours alone. If something ever happens to one tenant, the rest are unaffected.
Do I get a custom URL?
Yes. Every plan includes a subdomain on screenmateco.com (e.g., youragency.screenmateco.com). On Professional and Enterprise you also get full brand customization — logo, colors, the works — so your clients see your brand, not ours.
What happens to candidate PII after the investigation closes?
Sensitive PII (SSNs, encrypted intake data) is automatically purged on a tier-aware schedule. Completed reports themselves are retained for the retention window of your plan: 30 days on Essentials, 1 year on Professional, 7 years on Enterprise. You can always download a copy before the window expires.
Can I take my data with me if I leave?
Yes. You own your case data. Before canceling, you can export your queue, completed reports, and client list. We don't gate exports behind enterprise tiers or charge for them.
Do you have an affiliate or ambassador program?
Yes — ambassadors earn a recurring commission on every investigator they refer, and the referred investigator gets 50% off their first month. Email us to apply.

Ready to Get Started?